Terms and conditions

Read the Terms and Conditons.

Booking and confirmation

When reserving a room your name, address, arrival- and departure time and method of payment are required.

A room reservation is binding once it has been confirmed verbally or in writing and you have received a reservation confirmation letter. The hotel is entitled to apply different kinds of rules such as reservation fee or credit card guarantee in order to secure the reservation.

Arrival and departure

The hotel room is at your disposal from 2.00 pm on the day of arrival. On your departure day the room must be vacated by 11.00 am. The hotel is entitled to apply exceptions on check-in and check-out times stated above.

The room will be reserved for you until midnight of the day of arrival unless no other agreement has been made at the time of reserving or if the confirmed rate or reservation period does not include any other special terms. Otherwise the hotel can release the reserved room for sale.

In case you arrive to the hotel according to the arrival time agreed and the room you have reserved is not available, the hotel is liable to arrange you an equivalent room without extra charges.

Guaranteed reservation

Credit card guarantee is required for all bookings when confirming the reservation. Credit card guarantee is required when confirming the reservation. Customers with an invoicing agreement may guarantee the reservation under company name. 

As an alternative method of guarantee, Čarman, Bled, d.o.o. hotels reserves the right to require a partial advance payment in order to guarantee the reservation. Amount of prepayment and a schedule for prepayment will be contracted with customer in writing.

Cancellation and no arrival

Unless otherwise agreed at the time of reservation, the room can be cancelled 7 days prior to arrival without a fee.

In case you fail to arrive without cancelling your reservation, the hotel is entitled to charge equal to the first night’s stay to your credit card.

Payment

All hotels accept the most common credit/debit cards. The hotel is not obliged to accept foreign currency, vouchers, cheques or credit/debit cards .

In case the reservation has not been paid in advance it should be settled upon arrival/ departure at the hotel by cash or credit card. When reserving a room the hotel is entitled to approve and charge international credit cards. A reservation fee may be charged to the credit card as a prepayment. This will be deducted from the final bill. The amount of deposit may vary among hotels.

Guest behaviour in the hotel

We follow good manners and hotel rules at the hotel. In case of breaking these rules you may be immediately removed from the premises. In such cases you are still obliged to pay for the accommodation and additional services ordered. You are not eligible to claim a refund for payments already made.

For safety reasons, only checked-in guests are allowed on private hotel premises such as hotel rooms and the maximum capacity per room may not be surpassed.

Responsibility on your valuables

Your valuables can be stored in a hotel upon request. In case the items you wish to store are exceptionally valuable you must notify the hotel before storing. The hotel may refuse to store this kind of valuables.

The hotel is not responsible for damage or disappearance of vehicles kept in the hotel’s parking area or valuables inside the vehicle. The hotel is obliged to clearly express at the parking area that the area is not supervised and the hotel is not responsible for the property kept in there.

Guest’s responsibility on damage

As a guest you are responsible for damage caused on purpose or by accident by you, your guest or your pet in the hotel room or in hotel premises. This applies also to the hotel furniture and other equipment, other guests in the hotel or their property.

The responsibility for caused damage is determined by general principles.

Renting hotel rooms for minors

Only a person over the age of 18 is allowed to make a reservation. The adult making a reservation for a person under the age of 18 will be held responsible for the minor, whether he or she accommodates with the minor or not. An underage person travelling alone will need a letter of consent signed by a guardian. The letter has to include the minor’s name, birthday and dates of arrival and departure. The name and contact information of a guardian are also required.

Pets

Pets are alowed in the hotel, due to pripor notification and extra charge (10 eur per day per pet).